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Ionic not tracking HR and not turning on

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‎08-27-2019 08:29 - last edited on ‎08-28-2019 06:15 by Fitbit Moderator

‎08-27-2019 08:29 - last edited on ‎08-28-2019 06:15 by Fitbit Moderator

I noticed that my Ionic stopped tracking HR data on Sunday this week.  In looking at the forums, one suggestion was to factory reset the device and on reboot, the app said there was a firmware update so I did that - now firmware always good right?  Sadly, the Ionic now will not power on with any key sequence so it seems good and bricked now.  Been working great for a very long time now so sad that things have gone south. 

 

Moderator edit: Updated subject for clarity 

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‎08-28-2019 06:20

‎08-28-2019 06:20

A warm welcome to the Community @dtorbet. Thanks for the details mentioned and the troubleshooting tried. 

 

I appreciate the research done prior posting. Since, you've tried restarting it but it's still not turning on, I've shared your post with our Support team, they will continue assisting you and providing you with options. 

 

I'll be around if you need further assistance. 

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