Ionic not tracking Sleep Stages and resting heart rate stuck

[Wyc1]

Hi,

had a couple of issues

• resting heart rate stuck at 68 since I’ve started using ionic. I used to use a charge 2.. it was never a fixed number. Other heart rate tracking seems normal.. it also shows no resting heart rate record
• No sleep stages and sleep score indication. Only details recorded is how many times awake and how many time’s restless and when asleep. 
  any advice on how to solve either?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Wyc1, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for the details that were shared with us. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Bmode]

Ricardo, What if your support team doesn't respond to our emails?

[Bmode]

I have the Ionic, and it doesn't record sleep stages so I don't get a score.  I borrowed a friends Charge2 and received two consecutive nights of sleep score and stages!  I think there's a problem with the Ionic and they don't want to do a recall on them?