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Ionic not tracking anything

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‎12-04-2020 05:55 - last edited on ‎12-05-2020 14:32 by Fitbit Moderator

‎12-04-2020 05:55 - last edited on ‎12-05-2020 14:32 by Fitbit Moderator

Iconic hasn't tracked HR, Steps, Sleep, exercise. Have rebooted-restarted but results have been futile. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-05-2020 14:37

‎12-05-2020 14:37

@DET1143 It's nice to see you in the Fitbit Community. I appreciate the troubleshooting tried prior to posting. 

 

I'd like you to confirm that you followed these steps to restart your Ionic and please let me know when this started happening. 

 

Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎12-07-2020 05:23

In response to SilviaFitbit

‎12-07-2020 05:23

I have the same problem. And yes, rebooted several times and left the watch charging for a whole night. Screen is working but Zero tracking (well, except for the calories ...).

 

This problem started very early last Thursday.

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‎12-08-2020 12:59 - last edited on ‎10-25-2024 08:59 by Fitbit Moderator

In response to Adelic

‎12-08-2020 12:59 - last edited on ‎10-25-2024 08:59 by Fitbit Moderator

@Adelic Welcome to the Fitbit Community. Thank you for the troubleshooting tried prior to posting. 

Since you've tried the recommended troubleshooting. I took the liberty to share your post with our Support team and someone will contact you as soon as possible. 

Have a great week. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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