help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not tracking data and music not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-06-2019 23:50 - last edited on ‎09-07-2019 18:01 by Fitbit Moderator

‎09-06-2019 23:50 - last edited on ‎09-07-2019 18:01 by Fitbit Moderator

Been for a run. Tracked it. Info on screen at completion - absolutely nothing when I sync to my phone. Where has my data gone? The run showed the stats on completion. Very annoying

 

Music - crackly and poor quality.one of my reasons for purchase....but totally pointless as it does not work. headphones work perfectly with my other devices.

 

So it seems I have a tracker that will not track, will not play music. What's the point fit bit!!

 

Come on fitbit. This is an expensive device and extremely frustrating. First and last fitbit. 

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎09-07-2019 18:08

‎09-07-2019 18:08

It's great to see you around @lorrainehutch. Thanks for the details mentioned. 

 

Sorry to hear that you're experiencing this type of issues with your watch, I would like you to restart your Ionic and then try tracking another activity. For the one that was lost, please manually log it to get that data back. 

 

Regarding the issue you're having with Ionic and your headphones, we’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes