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Ionic not tracking data

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‎09-18-2019 03:00 - last edited on ‎09-19-2019 10:35 by Fitbit Moderator

‎09-18-2019 03:00 - last edited on ‎09-19-2019 10:35 by Fitbit Moderator

Yesterday (tuesday 9/17) my Ionic stopped reading my heart rate, only counted 69 steps even though I did way more than that (I'm a nurse), not tracking sleep, or capturing the work outs I've done. Still have version 3.5. What's up with that? How do I fix it? 

 

Moderator edit: Updated subject for clarity 

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3 REPLIES 3

‎09-19-2019 10:35

‎09-19-2019 10:35

A warm welcome to the Community @Ha4799002. Thanks for the details mentioned. 

 

I would like you to follow these tips for your heart rate not showing. If you get your heart rate working, please restart it and check if your data gets tracked after this.

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎09-19-2019 11:32

In response to SilviaFitbit

‎09-19-2019 11:32

It's more than just a heart rate. Not tracking steps or floors. I have
reset it.
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‎09-20-2019 12:13 - edited ‎09-20-2019 12:15

In response to Ha4799002

‎09-20-2019 12:13 - edited ‎09-20-2019 12:15

Thanks for getting back @Ha4799002. I've shared your post with our Support team and they will continue assisting you. 

 

I'll be around if you need further assistance.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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