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Ionic not tracking floors and swim laps

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‎10-21-2020 12:36 - last edited on ‎10-26-2020 17:57 by Fitbit Moderator

‎10-21-2020 12:36 - last edited on ‎10-26-2020 17:57 by Fitbit Moderator

good afternoon, just activated a new ionic burnt orange, new and its not registering floor climbed nor laps as i swim.  please advice

ciao

 

Moderator Edit: Clarified subject

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‎10-26-2020 17:56

‎10-26-2020 17:56

Hi @elmerazo, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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