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Ionic not tracking heart rate accurately

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‎07-27-2020 19:50 - last edited on ‎07-28-2020 12:57 by Fitbit Moderator

‎07-27-2020 19:50 - last edited on ‎07-28-2020 12:57 by Fitbit Moderator

As mentioned above, this problem On ionic occurs since March this year. Pls feedback if Fitbit team and/or anyone experienced the same. Many thanks!

 

Moderator Edit: Clarified subject

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‎07-28-2020 13:01 - edited ‎07-28-2020 13:03

‎07-28-2020 13:01 - edited ‎07-28-2020 13:03

@Ct23 Welcome back to the Community. Thanks for getting in touch about this. 

 

For a more accurate heart-rate reading:

  • Wear your Fitbit device on top of your wrist, and make sure the back of the device is in contact with your skin.
  • When you’re not exercising, wear your device a finger’s width above your wrist bone.
  • During exercise, wear your device a bit tighter and higher for an improved fit. The band should be snug but not constricting (a tight band restricts blood flow, potentially affecting the heart-rate signal). Many exercises such as bike riding or weight lifting cause you to bend your wrist frequently, which could interfere with the heart-rate signal if the watch is lower on your wrist.

alldaywear.pngexercisewear.png

 

 

Additionally, you could check these factors that could affect your heart-rate reading on your Fitbit Ionic .

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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