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Ionic not tracking heart rate or steps

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‎11-20-2019 15:23

‎11-20-2019 15:23

Hi Since around lunch time today, my FitBit has randomly stopped tracking! I have tried resetting it to no avail. I switched it off and no success. Have deleted the app and reloaded it with no success and have just tried a full factory reset on the device and it’s stillnor tracking my steps or heart rate. 

Im so fed up with these devices dying so frequently! I want action urgently!!

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6 REPLIES 6

‎11-21-2019 10:58

‎11-21-2019 10:58

@GemsyP It's great to see you on the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

Sorry to hear that you're experiencing this with your Ionic. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎11-21-2019 11:25

In response to SilviaFitbit

‎11-21-2019 11:25

I haven’t had any response from them yet?!

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‎11-21-2019 17:15

‎11-21-2019 17:15

Same issue two days ago no steps counted at all

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‎11-22-2019 11:41

In response to GemsyP

‎11-22-2019 11:41

@GemsyP Thanks for getting back. I've shared your post once again and they've mentioned they replied to you today, please continue the communication through email. 

 

@CCordes Welcome to the Community. Thanks for the details mentioned. I would like to try restarting your Ionic and check if it continues tracking your steps. 

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎01-26-2020 08:58

‎01-26-2020 08:58

I just had the same issues a few days ago. Tried all the trouble shooting and still have the same issue. It is really frustrating to have these issues with the ionic! MY ionic is not even 1 year old!

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‎01-27-2020 11:52

In response to Ali-R

‎01-27-2020 11:52

Yeah. It seems like FitBit Software quality is really poor. It is a pretty erratic device.

 

They are just giving reasons to jump platform, I guess!

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