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Ionic not tracking heart rate or steps

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‎04-11-2021 07:17 - last edited on ‎04-12-2021 12:15 by

‎04-11-2021 07:17 - last edited on ‎04-12-2021 12:15 by

The past couple days my ionic has stopped tracking my steps and heart rate. I noticed the sensor that goes against my arm is no longer lighting up. I reset my tracker, phone, and recharged everything.  Still not working correctly. 

 

 

Moderator edit: subject for clarity 

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‎04-12-2021 12:15

‎04-12-2021 12:15

It’s good to see you in the community, @KimbyJean.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend confirming the complete troubleshooting tips in What factors can affect my heart-rate reading on my Fitbit device? You can also try changing a clock face: How do I change the clock face on my Fitbit device?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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