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Ionic not tracking heart rate

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‎02-22-2021 15:53 - last edited on ‎02-23-2021 16:39 by Fitbit Moderator

‎02-22-2021 15:53 - last edited on ‎02-23-2021 16:39 by Fitbit Moderator

I had noticed my HR monitor ceased working on my Ionic yesterday, then I received the firmware update when I tried to change clock faces to see if this would remedy the issue. FW updated still no HR data. What is the best way to resolve the issue and 'knowns' please?

Note I have followed all steps to ensure I had not accidentally turned of the feature inc a reset.

 

Moderator Edit: Clarified subject

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‎02-23-2021 16:39 - last edited on ‎08-30-2024 09:37 by Fitbit Moderator

‎02-23-2021 16:39 - last edited on ‎08-30-2024 09:37 by Fitbit Moderator

Hi @glenndambo, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors of your device are still flashing? Did you experience this situation in the past or after the firmware update? To fix this heart rate tracking issue, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps that are specified there.  

Looking forward to your reply. Let me know if you have any additional questions.

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‎02-23-2021 16:39 - last edited on ‎08-30-2024 09:37 by Fitbit Moderator

‎02-23-2021 16:39 - last edited on ‎08-30-2024 09:37 by Fitbit Moderator

Hi @glenndambo, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors of your device are still flashing? Did you experience this situation in the past or after the firmware update? To fix this heart rate tracking issue, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps that are specified there.  

Looking forward to your reply. Let me know if you have any additional questions.

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