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Ionic not tracking heart rate

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‎06-27-2020 04:48 - last edited on ‎06-27-2020 17:21 by Fitbit Moderator

‎06-27-2020 04:48 - last edited on ‎06-27-2020 17:21 by Fitbit Moderator

Has anyone else has the same problem that the HR monitor now seems useless since I updated my watch? 

I was running and climbing hills and it was showing 104 BPM when it should have been at least 160 bpm. 

im wearing it tight enough but not too tight just like I did before. 

any tips .... it’s starting to really annoy me and I’m thinking of switching to a garmin 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-27-2020 17:20

‎06-27-2020 17:20

Hi @Danarm, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you p[lease let me know if the heart rate sensors are still blinking? If you haven't already done so, please check and try the troubleshooting steps that are specified on our help article: Why don't I see my heart rate on my Fitbit device? and let me know if the issue persists.

 

Looking forward to your reply. 

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‎06-27-2020 23:31

In response to RicardoFitbit

‎06-27-2020 23:31

Hi Ricardo


Yes the green lights are blinking

Sent from my iPhone
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‎06-28-2020 14:20

In response to Danarm

‎06-28-2020 14:20

Your update is appreciated @Danarm.

 

If the heart rate sensors of your Ionic are still blinking, please try the troubleshooting steps that were shared on my previous post and let me know if the issue persists.

 

Keep me posted. 

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