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Ionic not tracking heart rate

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‎10-10-2020 23:03 - last edited on ‎10-13-2020 11:50 by Fitbit Moderator

‎10-10-2020 23:03 - last edited on ‎10-13-2020 11:50 by Fitbit Moderator

My fitbit ionic sensor has stopped working. But sensor light is still blinking...

 

Moderator Edit: Clarified subject

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‎10-13-2020 11:50 - last edited on ‎08-25-2025 09:15 by Fitbit Moderator

‎10-13-2020 11:50 - last edited on ‎08-25-2025 09:15 by Fitbit Moderator

Hi @Beesaal, it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To fix the heart rate tracking concern you're currently experiencing with your Ionic, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes. 

I'll be here if further assistance is needed.

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‎10-13-2020 23:11

In response to RicardoFitbit

‎10-13-2020 23:11

Its not working....i ve tried each and every steps.

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