Ionic, not tracking sleep, heart rate or fully illuminating

[Ash82g]

Any way to fix my ionic, it’s not illuminating properly but can when turning off and on.  

Also wont track heart beat or track sleep.  

[DramaQueenDiva]

Hi @Ash82g, what brightness setting do you have your device on?

As far as the heart rate and all that jazz, you can try performing a restart by holding down the left and bottom right buttons simultaneously for about 10 seconds.  You will feel a slight vibration and see the Fitbit logo appear on the screen, this signals a successful restart.  This often helps me solve many bugs my devices are experiencing.

For the sleep tracking, have you tried loosening or tightening the band?  Also, is the sleep setting set to "Sensitive"? 

[YojanaFitbit]

Welcome the to Fitbit Forums @Ash82g. Hope you're doing well, and enjoying some healthy activities!

I noticed that @DramaQueenDiva, has offered you some really good suggestions to help you out with your inquiries about your Ionic not tracking your sleep and having issues with heart rate information and display.

If this has helped, I invite you to mark this post as the solution. Marking posts as solutions is a great way of thanking another community member, while also highlighting their solution; so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions.

If this didn't resolve your inquiry, I’ll be more than glad to lend you a hand with that!

Please keep me posted!

[Ash82g]

Thanks for the info, not sure where to change the brightness settings, if you could help.
I have tried the the reset and that cleared the first few issues.

Cheers Ash Gulwell

[Ash82g]

Hi yes it was some great information and did help me but no it didn’t resolve all the issues, I may have to return it to wherever I t goes too