Ionic not tracking stats

[Neil1977]

Hi couple days ago my ionic stopped tracking anything no steps heart rate only thing works is time and messages still come through i tried everything turning off factory reset 3  times deleted app nothing worked has anyone any ideas really annoying me now

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @Neil1977, welcome to the Community Forums.

I'm sorry to know that you're still experiencing difficulties with your Fitbit Ionic despite trying the troubleshooting steps that were described on your post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

[Kris_K]

Mine stopped tracking steps today too. My first ionic stopped tracking swim laps so I replaced it. If this one is also going to stop working I most certainly will not be buying another Fitbit and will flip to Apple Watch. Almost $1,000 so far spent on fitbits and they all break and too quickly. I restarted the lame watch a couple times already and still not changing my steps on the device

[LiliyaFitbit]

It’s good to see you in the community, @Kris_K.

Thank you for joining the thread and sharing that you're having the same issue with your watch. I understand how you are feeling about this situation. Thank you for already trying to resolve the issue and for sharing your experience. Since you've tried to restart the watch, I recommend changing a clock face: How do I change the clock face on my Fitbit device?

Hope this helps. 

[Kris_K]

Today it is frozen, can’t get to restart it can’t scroll to anything. Changed face and new face is froze. Held all buttons for 20 seconds and a logo appears then brings back a frozen face. I’m about to buy an Apple Watch and delete all Fitbit crap off my phone. These trackers are ridiculous in hue often they completely just stop working and need replaced.

[LiliyaFitbit]

Thank you for your reply, @Kris_K.

I am sorry to hear the issue persists, thank you for your efforts. I understand how frustrating this is for you. I recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.