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Ionic not tracking steps, HR and calories burned

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‎03-10-2021 10:46 - last edited on ‎03-11-2021 14:27 by Fitbit Moderator

‎03-10-2021 10:46 - last edited on ‎03-11-2021 14:27 by Fitbit Moderator

Hello

My fitbit had randomly stopped counting anything. 

I was with a colleague yesterday who said we did 7000 steps walking, however my ionic said I did 73.

With this, it has also stopped monitoring my HR and calories.

I've tried reseting and checking for updates however nothing seems to be working.

I've had this fitbit just undrr 1 year

Any advice please. 

 

Moderator Edit: Clarified subject

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‎03-11-2021 14:27

‎03-11-2021 14:27

@Jayjay18 Hi there. Thank you for the details mentioned. 

 

I appreciate the troubleshooting tried prior to posting. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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