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Ionic not tracking steps accurately

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‎05-08-2021 14:57 - last edited on ‎05-09-2021 12:30 by

‎05-08-2021 14:57 - last edited on ‎05-09-2021 12:30 by

For the last couple of days my ionic hasn’t been working properly. It’s not counting steps accurately and a few days ago I plugged in to charge when 0% and the Ionic didn’t charge overnight. Yes, checked plugs and cable. Yes, cleaned cable and ionic as suggested in forum. The ionic did start charging and I though all was good. Then I noticed later in the day it wasn’t displaying steps correctly. Having not worn it for most of the day, didn’t notice low step count. When reset to 0 this morning, it’s now 5:00 and shows I have taken 674 steps. Yes, updated app, restarted Ionic, followed suggestions in forum but nothing working. I also received a calibration notice and tried but can’t tell if worked because still at 674 steps. Any suggestions?

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎05-09-2021 12:29

‎05-09-2021 12:29

Welcome to the Fitbit Community, @Brookside615.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I would like to confirm if you were wearing your watch when you noticed the extra steps? I will be glad to investigate further. You can remove the extra steps from your daily total by following the instructions in this help article: How do I delete steps and floors in the Fitbit app? 

 

For more information about accuracy of Fitbit devices, see How accurate are Fitbit devices?

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-09-2021 14:35

‎05-09-2021 14:35

Having a very similar problem. My Ionic has stopped tracking nearly all steps, stairs and exercise minutes. Says I have done 153 steps today but my pedometer is reading 9234. Heart rate hasn't shifted from 68 and no sleep stats at all.

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‎05-09-2021 16:52

In response to ConantheLibrari

‎05-09-2021 16:52

Welcome to the Fitbit Community, @ConantheLibrari.

 

Thank you for joining the thread and sharing the details of the issue with your watch. I recommend doing the following:

 

  1. Restart the device: How do I restart my Fitbit device?
  2. Change a clock face: How do I change the clock face on my Fitbit device?

For complete troubleshooting tips to resolve the issue with tracking heart rate, see What factors can affect my heart-rate reading on my Fitbit device? You can find information about tracking sleep in How do I track my sleep with my Fitbit device?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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