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Ionic not tracking steps and heart rate

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‎04-18-2020 04:16 - last edited on ‎04-21-2020 17:30 by Fitbit Moderator

‎04-18-2020 04:16 - last edited on ‎04-21-2020 17:30 by Fitbit Moderator

late yesterday, my ionic stopped recording my steps and heart rate, all other features are ok but these are the 2 that are most important to me. thanks 

 

Moderator edit: Updated subject for clarity 

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‎04-21-2020 17:35

‎04-21-2020 17:35

@Johnmarq It's nice to see you on the Community. Sorry for the delayed reply. 

 

Thanks for getting in touch about this.

 

I would like you to follow the tips mentioned on this article about factors that can affect your heart rate reading on your watch. Also, please check this article about the accuracy of Fitbit. 

 

Please answer the following questions: Is your Ionic tracking any steps at all? Are your green lights on the back of your watch working? 

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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