help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not tracking steps and heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-07-2020 10:17 - last edited on ‎08-09-2020 21:52 by Fitbit Moderator

‎08-07-2020 10:17 - last edited on ‎08-09-2020 21:52 by Fitbit Moderator

Hi guys, hope you are doing well. I am having a problem with my Ionic. It recently stopped tracking my heartbeat and my steps (it collects just a few steps and calories burned per day). I have the latest available version installed.
I´ve tried changing the clock face and it doesn´t work as well.

One more thing that I can see is that the green light has turned off.

 

Thanks in advance for your help and support.

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎08-09-2020 21:51

‎08-09-2020 21:51

Hi @Luge24, welcome to the Community Forums!

 

Thanks for your post and for the details that were shared in your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else. 

Best Answer
0 Votes

‎08-09-2020 22:01

In response to RicardoFitbit

‎08-09-2020 22:01

Hi!

I have already returned the watch to the store.


Br
Best Answer
0 Votes

‎08-10-2020 03:44

‎08-10-2020 03:44

I am not sure if my notice got thru,  but I am also having issues with the ionic.  Tracks very few steps per day.   Would really like to get this resolved.  I am not interested in trying to find a new tracing device but it looks like I am going to be forced into do so. 

Best Answer
0 Votes