help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not tracking steps and heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-22-2020 09:44 - last edited on ‎10-26-2020 16:10 by Fitbit Moderator

‎10-22-2020 09:44 - last edited on ‎10-26-2020 16:10 by Fitbit Moderator

Hi my ionic has stopped counting steps and heartrate, and i have tried numerous soft and hard resets, are there any further options to try and get it working, or just replacement ?  thanks JOnathan 

 

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎10-26-2020 16:10 - last edited on ‎08-25-2025 07:06 by Fitbit Moderator

‎10-26-2020 16:10 - last edited on ‎08-25-2025 07:06 by Fitbit Moderator

Hi @theJonster, welcome to the Community Forums!

Thanks for your post and for trying some troubleshooting steps. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

Best Answer
0 Votes

‎10-26-2020 16:23

In response to RicardoFitbit

‎10-26-2020 16:23

Hi Ricardo- mine has the same issue. It started 2 days ago. Can someone provide me with the same info?

Best Answer
0 Votes