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Ionic not tracking steps and heart rate

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‎03-07-2021 05:10 - last edited on ‎03-07-2021 15:32 by Fitbit Moderator

‎03-07-2021 05:10 - last edited on ‎03-07-2021 15:32 by Fitbit Moderator

Hi there,

Trust you are well.

I have a Fitbit Ionic, since yesterday I noticed that it’s not recording my steps.

I have done a reboot a few times and then it record some of my steps.

This morning it didn’t record steps again. My speel data also stopped at 3:30am.

I rebooted again a few times, but still it only records some of my steps. I also changed my clock faces.

I also noticed the green light sensor at the bottom of the of the watch is not working.

Would you please be so kind to let me know how to fix my Fitbit.

Thanking you in advance.

Regards
Nicolette.

 

Moderator Edit: Clarified subject

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‎03-07-2021 15:32 - last edited on ‎03-13-2025 08:46 by Fitbit Moderator

‎03-07-2021 15:32 - last edited on ‎03-13-2025 08:46 by Fitbit Moderator

Hi @NixM, welcome to the Community Forums.

I'm sorry to know that you're still experiencing difficulties with your Ionic despite trying the troubleshooting steps that were described on your post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

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