Ionic not tracking steps and heart rate

[joelewis162]

Hello,

my heart rate and steps and such are not working on my device. I have tried all the steps of resetting to factory, turning off and on and turning heart rate on and off and such in the watch settings. What can I do to fix this. It is fully up to date too! 

thanks 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @joelewis162.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling. I was able to see that you have already contacted our Support team, please continue working with them. I know they will be glad to help you out and provide you a solution.

Have a nice day!

[joelewis162]

Unfortunately the solution provided was I have to buy a new one. Ridiculous to be honest that the response is to buy a new product with a small discount. It doesn’t inspire confidence in the products and I struggle to find a good reason to now purchase a new one.

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @joelewis162.

I am sorry for any disappointment. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.

See you around.