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Ionic not tracking steps and shows "Data not cleared, sync and try again."

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‎02-22-2021 17:53 - last edited on ‎02-24-2021 11:42 by

‎02-22-2021 17:53 - last edited on ‎02-24-2021 11:42 by

Ionic stopped tracking steps.  Tried restarting with 3 buttons but would not sync. Tried this several times,  re-syncing, removed app, etc. Even restarted phone after uninstalling app.  Now Ionic won't come back on.. says Data not cleared,  sync & try again. 

 

 

Moderator edit: subject for clarity 

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‎02-22-2021 18:24

‎02-22-2021 18:24

Went to add a new device and it appears to be working 

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‎02-22-2021 18:24

‎02-22-2021 18:24

Went to add a new device and it appears to be working 

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‎02-24-2021 11:41

In response to Rhonda91

‎02-24-2021 11:41

Welcome to the Fitbit Community, @Rhonda91.

 

Thanks for the details shared in your post. I appreciate your troubleshooting efforts and I am happy to hear that you were able to fix this issue. Thank you for sharing what you did as it may help other members in the same situation.

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

 

Keep on visiting the forums!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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