Ionic not tracking steps heart rate or sleep

[SunsetRunner]

Ionic work fine until the other day.  It won’t track steps heart rate or sleep.  It on shows calories. I have performed forget this device, deleted and reinstalled, logged out and back in. Nothing. 

Time works fine. Wallet pay works and alarm works.  Need help. 

[Reelman]

I'm having the same problem with my Ionic. Any help?

[devotie96]

I lost 3 hours of steps on mine during a workout it isn’t the first time. Didn’t get help last time this happened beginning to think of changing devices 

[cheryl19046]

I have the same issues. Tried doing the things like reinstalling, turning off and trying to reboot. 

help? Very frustrating 

[Mario009]

Im having the same Problem

[SunsetRunner]

I hope someone from for it reaches out. This is frustrating.  I’ve even done factory reset.  Got excited as steps showed back up until steps kept increasing and I was sitting still.  Then is stopped.  Nothing tracked. 

[cheryl19046]

I got “here is a discount”. Kinda sucky since my watch only lasted 2 1/2 years. 

[Aharwood81]

Same problem here. Battery also dying within 24 hours of charging. I have tried everything, including factory reset with no improvement. 

Help!?

[DylynH]

Mine stopped counting my steps around 2pm, didn't realize until 7pm. Thankfully I was able to shutdown my fitbit and when it started back up, it started counting steps again. Hopefully It will keep working! I have quite a few issues with my Ionic lately and it's so frustrating! GAH! Hopefully they are able to resolve some of these issues as I really don't want to have to switch..

[Mario009]

I have factory reset my watch and restarted it normally with no luck.

Sent from my iPhone

[Waayy2Lazy]

Mine did this on the year anniversary of buying it (yesterday). Must be a bug in the system or something. My wife is having the same issue, but her started a week before mine.

[Waayy2Lazy]

same thing with my wife and I. 1 year after purchasing it. Let's hope they can do an update to fix this bug. 

[SutherlandPR]

Same as all of the above, except mine has also lost time. Seems like when the 1 yr warranty is up they go kaput

[SunsetRunner]

So did you find a fix?    If so how did you fix?  
my time and alarm works. Text works.  Wallet pay works but nothing else.  

[Trickydicky]

I had 3 long web chats with fitbit tried turning off and back on, turning  off heart rate monitor and back on again, a full reset had to leave an exercise running to try to collect data, but still no joy, the green led lights had also stopped working. They are now sending a replacement. As the device completely stopped working.

[mweber6671]

There was a new firmware to watch just dropped, and my Ionic went to logo screen of death.  Lucky me.  Still under warranty, last one missed 1 year mark by 4 months,  This is my 3 Ionic in 4 years.  But good news is Google is taking over, with a boat load of cash to hopefully fix the quality control problems these watches seem to have.

[SutherlandPR]

I have not found a fix yet. When my last one died last summer I purchased another one ant then Fitbit gave me a coupon so I purchased a 2nd one for backup. I am attempting to set that one up now. I will let you know how that goes.

[cheryl19046]

I’m trying the versa.  I’ve had nothing but issues with the ionic. 

[Aharwood81]

I'm switching to Garmin...

[SutherlandPR]

I was able to sync the 2nd Ionic to my app and so far so good. Too bad it took a totally new device to fix my problems.