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Ionic not tracking steps, sleep and heart rate

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‎06-02-2020 11:06 - last edited on ‎06-05-2020 19:35 by Fitbit Moderator

‎06-02-2020 11:06 - last edited on ‎06-05-2020 19:35 by Fitbit Moderator

My fitbit ionic does not show pulse, step or sleep.  Somebody knows what is wrong ?

 

Moderator Edit: Clarified subject

 

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2 REPLIES 2

‎06-05-2020 19:35

‎06-05-2020 19:35

Hi @feil, welcome to the Community Forums!

 

Thanks for your post and bringing this to our attention. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? If you haven't already done so, I recommend you to restart your Ionic and let me know if the issue persists.

 

I'll be here if you have any additional questions.  

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‎06-06-2020 05:05

In response to RicardoFitbit

‎06-06-2020 05:05

I’m having the same issue. Started yesterday evening, around 5:00 CST. Restarted the Fitbit, shut it down and back on, charged it to full.... no steps, heart rate, or pulse. It syncs to the app just fine and the screen lights up and reacts to touch, etc. Just not tracking anything. 

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