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Ionic not tracking steps, sleep or heart rate

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‎05-09-2021 04:35 - last edited on ‎05-12-2021 12:00 by Fitbit Moderator

‎05-09-2021 04:35 - last edited on ‎05-12-2021 12:00 by Fitbit Moderator

I am having the same issues with my ionic. Have been trying gor a week to get it to work. Have done all the troubleshooting suggestions and nothing works. Won't count steps, sleep or heart rate. I walk 5.5 miles 4 days a week and it counts my milage as .08.

 

Moderator Edit: Clarified subject

 

 

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‎05-12-2021 12:21

‎05-12-2021 12:21

@Dmans57 Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting. 

 

I moved your post to the main board, in an effort to keep the forums organized. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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