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Ionic not tracking swim lengths accurate

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‎07-28-2020 12:56 - last edited on ‎08-05-2020 16:35 by Fitbit Moderator

‎07-28-2020 12:56 - last edited on ‎08-05-2020 16:35 by Fitbit Moderator

I just purchased a new Ionic after my 2018 Ionic stopped working

The old Ionic counted my swimming lengths accurately, the new one does not, do you have any suggestions?

 

Moderator Edit: Clarified subject

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‎08-05-2020 16:37 - last edited on ‎10-16-2024 07:12 by Fitbit Moderator

‎08-05-2020 16:37 - last edited on ‎10-16-2024 07:12 by Fitbit Moderator

@BOPO A warm welcome to the Community. Thanks for getting in touch about this. 

I've shared your post with our Support team and they mentioned that you already have a case with them, please continue the communication through email, they'll be happy to continue assisting you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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