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Ionic not turning on after 4th charge

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‎01-23-2020 07:18 - last edited on ‎01-24-2020 09:35 by Fitbit Moderator

‎01-23-2020 07:18 - last edited on ‎01-24-2020 09:35 by Fitbit Moderator

received on Xmas, charged 3 times and worked fine.  4th charge took 3 days and came back with wrong time and date.  turned unit off to reset and it won't come back on.  After reading all the posts, do they all have to be returned for a second one that will actually work?  Or is this a **ahem** to start with?  Any help will be welcomed. Thanks,

 

Moderator edit: Updated subject for clarity 

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‎01-24-2020 09:40 - last edited on ‎10-09-2025 07:57 by Fitbit Moderator

‎01-24-2020 09:40 - last edited on ‎10-09-2025 07:57 by Fitbit Moderator

@Donny2567 Welcome to the Community. Thanks for the details mentioned.

I appreciate the research done prior to posting. Since it's not turning on or charging, please try the tips mentioned in this article: Why isn't my Fitbit device's battery charging? 

Keep me posted. I'll be around if you have any additional questions. 

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