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Ionic not turning on after a hard reset

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‎04-25-2020 19:11 - last edited on ‎04-29-2020 10:24 by Fitbit Moderator

‎04-25-2020 19:11 - last edited on ‎04-29-2020 10:24 by Fitbit Moderator

I did a hard reset and now my Fitbit will not respond at all. 

 

Moderator edit: Updated subject for clarity 

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‎04-29-2020 10:36

‎04-29-2020 10:36

@Warrior1983 Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for letting me know that your Ionic isn't turning on after you performed a hard reset. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

 

I'll be around if you have any additional questions. 

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