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Ionic not turning on after factory reset

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‎06-09-2020 23:07 - last edited on ‎06-10-2020 10:30 by Fitbit Moderator

‎06-09-2020 23:07 - last edited on ‎06-10-2020 10:30 by Fitbit Moderator

After factory reset, my watch( fitbit ionic) is not turning on. I have tried all kind of combinations , but nothing is working so far. What should I do? 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎06-10-2020 01:22

‎06-10-2020 01:22

Mods may give you some steps. I'd suggest trying some different chargers. A higher current 5v charger may kickstart the battery, IF it's a battery problem? Quite possibly not though.

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‎06-10-2020 10:29 - last edited on ‎11-08-2024 12:57 by Fitbit Moderator

‎06-10-2020 10:29 - last edited on ‎11-08-2024 12:57 by Fitbit Moderator

@goswamidoc A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. I would like you to confirm you've tried restarting it and follow these battery tips. 

@PaulMe Thanks for your input. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎06-28-2020 00:41

In response to SilviaFitbit

‎06-28-2020 00:41

I tried everything, but still the same problem persists, I don't know what to do.

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‎07-01-2020 12:48 - last edited on ‎11-08-2024 12:57 by Fitbit Moderator

In response to vaibhav4930

‎07-01-2020 12:48 - last edited on ‎11-08-2024 12:57 by Fitbit Moderator

@vaibhav4930 A warm welcome to the Community. I appreciate the troubleshooting tried prior to posting. 

In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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