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Ionic not turning on and top right button is stuck

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‎04-18-2019 15:10 - last edited on ‎04-19-2019 17:11 by Fitbit Moderator

‎04-18-2019 15:10 - last edited on ‎04-19-2019 17:11 by Fitbit Moderator

Hi My Fitbit Ionic started to have a very distorted screen about a month ago,

I wasnt really able to make out what was on the screen.

Now it wont turn on and the top right button is stuck.

 

I have held the back and bottom buttons and nothing is happening.

Also tried factory reset but still nothing.

 

I also have cleaned the buttons with surgical spirit and still nothing.

 

Please help

 

Thanks

Stephen

 

Moderator edit: Updated subject for clarity 

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‎04-18-2019 18:20

‎04-18-2019 18:20

Hi @stephen7law I will flag your post for a moderators assistance.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-19-2019 17:10 - edited ‎04-19-2019 17:10

‎04-19-2019 17:10 - edited ‎04-19-2019 17:10

Welcome to the Community @stephen7law. Thanks for the troubleshooting that you've tried and the details that you've mentioned. I've shared your post with our Support team, they will continue assisting you. 

 

It's great to see you around @Rome11. Thanks for sharing your input. Our team is always providing troubleshooting that can help you solving the issue that you might be experiencing. After all the troubleshooting has been exhausted, they will provide you with options that are based in the Fitbit Warranty. 

 

Thanks for flagging it @NellyG. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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