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Ionic not turning on at all not is it charging

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‎01-27-2019 15:45

‎01-27-2019 15:45

I have connected the ionic to the computer but still nothing happens. I am very unhappy Fitbit is so unreliable that I don't understand that the company gets away with that . I have the charge charge 2 and charge 3 as well as two ionics and 2 versas . Both versas and the charfe 3  don't measuremy heart rate  as I have tattoos  my ionic on the other hand works great even thou my grey ionic doesn't turn on now . My point is 60% of the from me purchased devises don't work or don't turn on . I think this is unacceptable. 

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‎01-28-2019 09:42

‎01-28-2019 09:42

It's great to see you around @saschHR! Thanks for being a loyal customer. I appreciate the details that you've mentioned.

 

Sorry to hear the inconveniences that you've had. I would like you to confirm that you've tried restarting it and making sure it has full charge. 

 

Hope this helps. I'll be around if you need further assistance. 

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