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Ionic not turning on neither charging

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‎12-19-2020 08:27

‎12-19-2020 08:27

My watch is dead i cant turn it on. I tried all troubleshooting without any success. 

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3 REPLIES 3

‎12-20-2020 10:14

‎12-20-2020 10:14

Welcome to the Fitbit Community, @Alkhuraim.

 

Thanks for trying to troubleshoot this issue before reaching out. I would like to confirm if you've tried our complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-20-2020 19:49

In response to LiliyaFitbit

‎12-20-2020 19:49

I tried all of these troubleshooting but non of them work. It is completely dead.

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‎12-21-2020 10:19

In response to Alkhuraim

‎12-21-2020 10:19

Thank you for your reply, @Alkhuraim.

 

I appreciate your efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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