Ionic not turning on - showing blue/green screen

[boraczok]

Ionic will not turn on - the blue/green screen of death appeared and Ionic shut down - have tried all restart set up recommendations w/o success - Fitbit customer service has no answers - Ionic is 1.5 years old and has been a problem since day 1 - recommendations appreciated  Thanks Jack

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @boraczok. Thanks for the details mentioned. 

I appreciate the troubleshooting tried and for letting me know that you've contacted our Support team.

I've shared your post with our Customer Service team and they've mentioned that you already have a case, please continue the communication through email. Remember that the option provided is based in the Fitbit Warranty. 

I'll be around if you need further assistance. 

[boraczok]

there are “NO” options open to me reference my “DEAD” Fitbit Ionic (1.5
years old)
to say that I am disappointed would be an understatement
I have been a Fitbit user since the company was founded and have purchased
several devices thru the years
The Ionic was trouble from day one and now is not functioning and according
to your support department cannot be fixed - they offered a credit on a new
device = not acceptable
I have checked around thru various sources and the Ionic has been a problem
since its release and Fitbit has chosen to ignore the mounting complaints
Forget the warranty - I did not buy an expensive device to last for 1.5
years
I am now actively exploring other devices offered by your competition and
have to say that I am impressed with their offerings
You lose customers for many reasons however poor product quality and the
inability to resole issues should never be the reasons to lose customers
Thank You
Jack Baraczek
PS: many of the issues to include the last issue when Ionic quit
functioning came after software updates or fixes ??????

[SilviaFitbit]

Thanks for getting back @boraczok. I appreciate the time that you took to share that you've been a Fitbit customer since the company was founded.

Your loyalty to Fitbit is totally appreciated and your feedback and comments are welcomed, we're always working on improving to offer you the best service and watches. Our team reviews each case individually and the resolution provided is based in the Fitbit Warranty. 

Your understanding is appreciated. 

[boraczok]

I recommend that you all at Fitbit quit hiding behind the Fitbit warranty - The Iconic has had issues since day one that goes on unresolved - the Fitbit community is aware of these issues - you post a software upgrade - I install the upgrade  and my Fitbit Ionic goes dead ??? and you have no solutions ????? Unacceptable

[Pescho33]

After 16 months 

The warranty is until March 2020 year 

[SilviaFitbit]

Thanks for getting back @boraczok. Sorry to hear that you're experiencing this. I can confirm that we passed along your feedback and our only priority is to help you and provide you with the best Customer Service. 

Thanks for the screenshot attached @Pescho33. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you need further assistance. 

[Pescho33]

 For now no response 

[SilviaFitbit]

Thanks for getting back @Pescho33. Sorry for the delayed reply. Our Support team has received your case and will reply to you as soon as possible. 

Your patience while they get back to you is appreciated. 

[Pescho33]

I'm done with Fitbit forever