Ionic not turning on until I restart it

[dianacwilson]

After recent update where now I can choose exercise options to track, my Ionic will only power on until I hold down all three buttons.  I used to be able to just click the left button and it would start.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@dianacwilson Welcome to the Community. Thanks for letting me know that you started experiencing this since you updated your Ionic. 

I would like you to perform a factory reset and continue checking if it turns on with the left button. Keep in mind that all the information stored on your watch will be deleted. Could you confirm that you're manually turning off your Ionic?

Keep me posted. I'll be around if you have any additional questions. 

[MgAnthony]

Yes.. i did all that. Held the left button. Even tried the left and bottom right botton at the same time. Numerous times. Nothing. Just a black screen. Wont accept a charge

[SunsetRunner]

It's clear from the hundreds of complaints that the "not turning on" problem is because the watch isn't SHUTTING DOWN properly. It's getting hung up in an infinite loop, so the only way out is a reboot/restart. And that loop burns through the battery, too.

The easy, and only, workaround is "don't shut it down." All the other troubleshooting steps that Fitbit moderators are suggesting don't seem to be reliable, according to replies on this forum. I can't understand why Fitbit doesn't tell everyone this with their very first reply, unless they're just trying to avoid admitting that the firmware is broken.

[SilviaFitbit]

@MgAnthony and @SunsetRunner Thanks for getting back. 

@MgAnthony In this case, I've shared your post with our Support team, please continue the communication through email, they will continue assisting you. 

@SunsetRunner Hey there. Thanks for your comments, we're always striving to improve our Customer Service. Before providing any option, our Support team provides troubleshooting. Rest assure that our team is always here to assist you. 

I'll be around if you have any additional questions. 

[dianacwilson]

I'm also having this issue since the update.  Can I be part of the notify list too?

Diana