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Ionic not turning on

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‎05-29-2018 17:25 - last edited on ‎05-30-2018 10:12 by Moderator Alum

‎05-29-2018 17:25 - last edited on ‎05-30-2018 10:12 by Moderator Alum

Having issues getting my ionic to restart. Tried a basic restart and a factory reset. Have tried both ways I was told to do it. Called customer service. After having me try to factory reset it said I needed to take a video of myself doing it and send it in. Help please!

 

Moderator edit: Updated subject for clarity 

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3 REPLIES 3

‎05-30-2018 02:04

‎05-30-2018 02:04

It sounds like you have a faulty device.

 

Have you sent the requested video to customer support? Once you have done this they will be able to assist you further. Depending on your warranty status you will most likely be sent a replacement device. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎05-30-2018 05:56

‎05-30-2018 05:56

It's great to see you around @SunsetRunner! 

 

Thanks for sharing your inquiry, it's great to hear that you've already contacted Support. I totally agree with @SunsetRunner I recommend following Support's instructions so you can get back on track as soon as possible.

 

Let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎05-30-2018 15:01

In response to N8teGee

‎05-30-2018 15:01

I took a video but gmail will not let Me attach the video. It says it cannot be bigger than 25 mb and the video is 21 mb

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