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Ionic not turning on

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‎05-03-2019 14:22 - last edited on ‎05-04-2019 16:54 by Fitbit Moderator

‎05-03-2019 14:22 - last edited on ‎05-04-2019 16:54 by Fitbit Moderator

I’ve had my ionic for a year and a half and now it won’t turn on. Woke up one day and it was completely black. I tired everything to get it to turn back on and nothing. Contacted customer support and all they could do is give me 40% off a new one. No way I’m spending another 300 bucks for something to only last a year and a half. Fitbit knows about these issues and does nothing to solve. They know this watch won’t last a little over a year which is why the warranty is only good for a year. If they know this is a common issue then why not make the warranty for at least two years?? 

 

Moderator edit: Updated subject for clarity 

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‎05-04-2019 16:53

‎05-04-2019 16:53

A warm welcome to the Community @Tclarke0811. Thanks for sharing the resolution that our Support team provided you. 

 

Each case is reviewed individually and the resolution that's provided is based in the Fitbit Warranty. If there's any issue with the watches and our team is aware of, they will inform you that they are working on it. Our goal at Fitbit is to provide you with the best customer service and improve any area that need it. 

 

If you have any questions about the resolution that they provided you, you can contact them back. 

 

I'll be around if you need further assistance. 

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‎05-04-2019 21:50

In response to SilviaFitbit

‎05-04-2019 21:50

I have had an  Iconic for less than a year and I woke up this.morning with no screen either. I had a charge on it already but charged it for @ 1more hour and it's still wouldn't start

I took it to Techy guy and he checked it and cameto the conclusion the battery is not taking a charge.

What are my options ?

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