Ionic not turning on

[Cherrygrl0415]

I am so upset I have been using fitbit for years and mine is dead. will not turn on will not charge nothing I have tried calling customer service and gotten a run a round tried to use chat that also didn't work? don't know what to do

Moderator edit: Updated subject for clarity 

[Max1964]

Same same here. It is July 7th in Europe.. different time zone, same lousy performance of a brand that really disappoints as of customer service and now also as quality of products...

However, they give us this nice chat place to say that we have problems but don’t really care...

[Jennyfx]

Exactly.  But they won't fix or replace it

Sent from Yahoo Mail on Android

[Scott.G]

So last night I went for a walk, I know it was at about 15 to 20% shortly before so I was planning on charging it anyways. I then went for my walk and noticed the screen was black which surprised me. I went to plug it in and the screen said 0%, checked it a half hour later and it still said 0% and noticed it was warm which was unusual. I left it charge overnight and this morning it was rather warm and can no longer get the screen to come on at all. Have tried all the methods to resurrect it but nothing. This is my second Ionic, the first was replaced because of the battery.

I do know I am not spending this much on another watch!

[Max1964]

Same same here. It is July 7th in Europe.. different time zone, same lousy performance of a brand that really disappoints as of customer service and now also as quality of products...

However, they give us this nice chat place to say that we have problems but don’t really care...

[rookstaci]

I am having the same issue. Today at 2:20am was the last sync. The battery is showing 71% on the app.  I have held the back and bottom button and then all the buttons and mine is still dead.  I have owned a Fitbit since the one.  I have never had this happen. I am not happy at all. I love my Fitbit but this just isn't right. 

[Max1964]

Was it warm when you tried to charge it ?
Mine became quite warm after 1 hr charging..
I think it could be some electronics of the battery circuit that decided to
die..
The fact that several have same problem may indicate that it is a batch of
components that reached premature end of life... happens in electronics ...

[CN2]

My Ionic died this morning (July 7, 2019)  too!

I charged my Ionic to 99% and synced it before I left the house this morning.  It was working fine when I set it for a walk.  At some point during my ride (I was on horseback), it died. I could not turn it back on. When I got back into the house, I cleaned my Ionic and it still won’t turn on. I’ve tried pressing all the buttons, using different sequences.  Still dead!  I’ve been looking over these treads and it looks like a lot of people are having the same issue!  Makes me wonder ..... is it intentional???

Not sure what what I am going to do.  Maybe I’ll buy a Garmin. 

[Khalilmm]

The number of posts here definitely proves that something is going on. It is things like that is why we have the FTC 

[Mickeyw50]

Funny mine is black and when I tried again to charge it  it was warm?? Never happens... my app says I'm fully charged  , I have a fit back clock face , but app can't  find watch and it is black no lights still ...

I'm lost for words ... 

[Mickeyw50]

I love mine as well I feel totally  lost without  it 

[SilviaFitbit]

Hey everyone! Sorry for the delay reply. 

Welcome to the Community @Cherrygrl0415 and @Tamara2500. Thanks for letting me know that you've contacted our Customer Support.  Sorry to hear that you're experiencing this with your Ionic. I've shared your post with my team and they've mentioned that you already have a case with them, please continue the communication through email. 

A warm welcome to the Community @roseen1. Thanks for sharing those details about your Ionic. Your Fitbit app will show that your watch is fully charged but this is because you haven't synced. Since, you haven't charged it for a while, please try restarting it and charging it again. 

Hey @Kate-b.I'm glad to hear that you got a new Fitbit Ionic. Hope you can continue enjoying it. 

Hey @SunsetRunnerand @JSawyers. Thanks for the details mentioned. I would like you to restart it and make sure you're fully charging it. 

It's great to see you around @Mickeyw50 and @Jennyfx. I appreciate the troubleshooting tried and the details mentioned. I've noticed that you already have a case with them and the option they gave you was a discount, rest assure that our team reviews each case individually and the option they provide you is based in the Fitbit Warranty. 

Hey @AnnieBean. Thanks for sharing your experience with our Support team.

It's great to see you participating in the Forums @SunsetRunner and @Mai.Bahget. Thanks for the details mentioned. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email. 

A warm welcome to the Community @Fedupfb. Thanks for sharing your experience with Fitbit. I'm glad to hear that after you restarted your watch, it started working again. Your feedback and comments are appreciated, we're always working to provide you with the best Customer Service. 

It's great to see you around @Max1964. Your feedback is appreciated, we're always reviewing the Community Forums and providing feedback to our team based in your comments. I have created a case with our Support team, they will continue assisting you and provide you with options based in the Fitbit Warranty. 

Hey @Scott.G and @rookstaci and @CN2. Thanks for the details mentioned. Sorry to hear that you're experiencing this with your Ionic. I've shared your post with our team and they mentioned that you already have a case with them, please continue the communication through email. 

I'll be around if you need further assistance. 

[Yokisdad]

Mine just started doing the same thing . I was able to put it on the charger and get the icon to show and turn on . It lasted 3hrs and did it again. I’m not near my charger to try again . Fitbit customer service knows there’s an issue but won’t admit it . Many posts with same issue. My brother just asked me if I was having issue with my ionic HE IS HAVING SAME ISSUE RIGHT NOW. 

[Yokisdad]

I agree

Kevin .A Hamel

Go Army Beat Navy

[SilviaFitbit]

Thanks for the troubleshooting tried @Yokisdad. Sorry to hear that your brother is experiencing the same issue. 

Our team is always working to provide you with the best Customer Service and we're passing this feedback along. In this case, I've shared your post with our Support team, they will continue assisting you and providing you with options. 

Regarding the issue that your brother is experiencing, please let him know that he can contact our Support team here. 

I'll be around if you need further assistance. 

[frc37]

I have the same issue with my Ionic. Suddenly, it stopped working.

[Mickeyw50]

So I got a replacement in mail just now .. but no band  ..so face doesn't match the rose gold clasp ..this is just **ahem**ty Fitbit .. how u send me face and no band ...

[KoayHB]

Surprising my also dead. Tried various method could not wake up my IONIC. When charging, notice it is warm, very unusual. Why all this happened at this period ? Hope to hear done good news from Fitbit support . Tks 

[Max1964]

Hello Silvia. Thanks for answering. You would appreciate that there is quite a number of people out there that are having same issue at same time and would like to have answers. The issue is not a minor functionality, the product stopped working !

I am sure that there are people at Fitbit that should be concerned with what it happening and should take these multiple complains very seriously.

That said, I’m happy that the Support team has opened a case for my defect but so far nobody contacted me. Is there a link to the support case that you can share with me or otherwise what should I do ? I need a tracker for my training and I rather fix this one or will have to move on.

Thabks for your attention.

regards

Massimo

[KoayHB]

Now my screen , when press any button. The screen turn empty grey. Why like that ? 

[Yokisdad]

I’m thinking the same thing.

they opened a ticket for me but no contact drone customer service.

good luck