Ionic not turning on

[TimHill]

I fully charged my ionic (100%) and it immediately died, as in wouldn’t even turn on at all. I hooked it up to the charger & it wouldn’t charge at all. I did a reset (left & bottom right burins) & nothing, just the diamond Fitbit symbol & dead. Tried doing a factory reset to no avail. Help! I’ve only had this watch for ~a year or less & now it’s done?! $180 down the drain? 

Moderator edit: Updated subject for clarity

[SilviaFitbit]

@TimHill Welcome to the Community. Sorry for the delayed reply. 

Thanks for the details mentioned and the troubleshooting tried. Sorry to hear that you're experiencing this with your watch. 

It's been a couple of days since you posted, I would like you to confirm if you're still experiencing this issue with your Ionic. If you're I'll be happy to create a case on your behalf with our Support team. 

Keep me posted! 

[TimHill]

@SilviaFitbit my watch finally took a charge, but in the two days since removing it from the charger, it has depleted the battery from 100% to 10%, which is non-typical. My battery usually lasts ~5-6 days before needing recharged.  Not sure what’s going on with it, but prior to this, it was working flawlessly. Not sure if it’s a update issue or what. Thanks for getting back to me. Tim

[TimHill]

My Fitbit ionic now doesn’t even last a day and a half between charges. Is there anything Fitbit is going to do or just ignore the issue all together? It’s really funny how my watch took a dive in a matter of days & I’ve done nothing different. Is this because of an update? Is it an update making my watch inoperable over a short time, much like Apple did with their iPhones? My real question is what is Fitbit going to do about this problem? Did I just waste ~$180 on a company which won’t back their product? Please help! 

[TimHill]

Well now my ionic won’t charge, won’t turn on, won’t reset (left butting & bottom right button simultaneously), it won’t do anything. What is Fitbit going to do? I’ve posted this issue for at least three months now & Fitbit has done zero. I am making photo copies of this post, as well as Fitbits response to post on Facebook, Twitter, & all social media so that everyone knows what type of product & support Fitbit has. 

[TimHill]

Well now my ionic won’t charge, won’t turn on, won’t reset (left butting & bottom right button simultaneously), it won’t do anything. What is Fitbit going to do? I’ve posted this issue for at least three months now & Fitbit has done zero. I am making photo copies of this post, as well as Fitbits response to post on Facebook, Twitter, & all social media so that everyone knows what type of product & support Fitbit has. 

[StevoA]

From what I’ve read, this seems to be a common problem. Company doesn’t seem to care. My replacement WON’T be Fitbit I can assure you and I’ll take every opportunity to tell everybody I can, including retailers

[Mary_angells]

Very strange, you only need to look at the comments below that we are all leaving in the past few days to see you are not alone! I wonder if it updated without us realising and the update failed.. they are all getting the same issue..

[SilviaFitbit]

 @TimHill It's nice to see you on the Community. Sorry for the delayed reply. 

Thanks for taking the time to share what you're experiencing with your Ionic. I've shared your post with our Support team and they've mentioned you already contacted them. 

@StevoA and @Mary_angells Thanks for your input. Your feedback is appreciated, we're always striving to improve our services offered. 

I'll be around if you have any additional questions. 

[TimHill]

Did either of them mention that my watch is “out of warranty” & they offered me a 25% discount on the purchase of another Fitbit? This same thing happened to me with my previous watch...it’s band was falling apart & couldn’t be replaced, so they offered me a 25% discount (which isn’t a discount as the watches are marked up so high, you can buy the same watch on eBay for the exact price or even cheaper).....I fell for it. I purchased the Fitbit ionic, which is the watch perpetrating this discussion, & it’s now as useless as **ahem** on a warthog. Why it the world would I purchase yet another Fitbit only for it to quit working & Fitbit customer service to offer me another 25% discount? I’ll never buy another Fitbit product again & will encourage others to do the same. I am a soon to be proud owner of the Apple Watch series 5....bu bye Fitbit!!!!

[TimHill]

Amen!