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Ionic not turning on

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‎04-03-2020 01:16 - last edited on ‎04-10-2020 18:39 by Fitbit Moderator

‎04-03-2020 01:16 - last edited on ‎04-10-2020 18:39 by Fitbit Moderator

I woke up this morning and my fit bit won’t turn on, charge or sync in the app, I’ve tried pressing the left button and bottom right and nothing is happening, when I put it on charge nothing is showing up, I only charged it yesterday before I worn to sleep. 

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎04-10-2020 18:37

‎04-10-2020 18:37

Hi @Kerryrae742, welcome to the Community Forums! My apologies for the delay in responding.

 

I appreciate all the details that were shared in your post and for troubleshooting your Ionic before posting, I understand how frustrating this situation can be for you. I was informed by our Customer Support team that they already provided you assistance with this situation, therefore, my best advice for you at this moment will be to contact them back directly if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎06-04-2020 03:47

‎06-04-2020 03:47

Same thing has happened to mine.  Reading these forums seems to be a frequent problem.   Mine just stopped out of the blue full charge.  No it won’t even turn on.  $250 paper weight.  Can’t get in touch with anyone had to email customer support and just wait.  Totally sucks 

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