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Ionic not turning on

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‎04-07-2020 07:59

‎04-07-2020 07:59

My Ionic stopped working right after syncing at 227 pm yesterday.  would not turn on, had 87% power and no trouble shooting was fixing the problem.  I contacted customer service and nothing they could do except give me 25% off.  this tracker is barely 1 year old.  pathetic that an item only lasts barely a year.  not a happy customer.  anyone else have issues with tracker stopping? 

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‎04-15-2020 16:22 - last edited on ‎12-03-2024 04:30 by Fitbit Moderator

‎04-15-2020 16:22 - last edited on ‎12-03-2024 04:30 by Fitbit Moderator

@Fishmun It's nice to see you on the Community. Sorry for the delayed reply. 

Thanks for sharing your experience with our Support team. 

Each case is reviewed individually and the option provided is based in the Fitbit Warranty. If you have any questions about the option you were given, you may want to reply back to the case that you have with them. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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