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Ionic not turning on

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‎06-14-2020 20:56 - last edited on ‎06-15-2020 19:56 by Fitbit Moderator

‎06-14-2020 20:56 - last edited on ‎06-15-2020 19:56 by Fitbit Moderator

I have an iconic too that I purchased new March 2018. It lasted till sept 2019 just 18 months. I did the update that it had me to do and now will not turn on like everyone elses. I paid 220 for this on sale for it to not last longer. I cleaned terminals. Bought a new charger still nothing. Just black screen. Did the reset left button and bottom right button. Nothing. Contacted live help. Says exhausted all tries to reset. Hardware issue and will give me a 20% discount for a new one for a better upgrade.. really!!! If this is all they will last when I have babied this ionic and have had case around it screen protector. No water. I really loved this one and just want it fixed. Please help

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-15-2020 19:38

‎06-15-2020 19:38

Same thing happened to me. Don’t even bother to try using support. You will waste hours getting the run around. I bought an Apple Watch after several hours of frustration with Fitbit support. 

Best Answer

‎06-15-2020 19:54

‎06-15-2020 19:54

Hi @Nasus68 and @glenn.ripplin, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit devices, I understand your situation and how frustrating this matter can be for both of you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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‎06-16-2020 12:11

In response to RicardoFitbit

‎06-16-2020 12:11

There is no way that I will waste anymore of my time dealing with Fitbit
personal or Fitbit products.

My Fitbit is now completely dead. I don’t need to hear someone tell me to
plug it in or use a different USB connector.
Best Answer