Ionic not turning on

[Paizeshishei]

Hello. My Ionic device cannot turn on after factory reset. I did all the possible instructions for this, but it was not successful. please help

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Paizeshishei, welcome to the Community Forums!

Thanks for bringing this to our attention and for troubleshooting your device before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Looking forward to your reply.

[Paizeshishei]

Hi. In response to your question, I would like to say that my device's
heart rate sensor is completely inactive. My device does not respond to any
of the push of a button. Even when I connect it to the charger, it doesn't
respond. This happened when I reset the device. Thank you for helping me. I
really like Ionic.

[RicardoFitbit]

Thanks for your update @Paizeshishei.

I appreciate the details that were shared in your post. Since the steps from my previous post didn't fix the issue, please try our factory reset procedure following the next steps and let me know if your Ionic revives:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.

Looking forward to your reply.  

[Paizeshishei]

Hi again. I've done this instruction many times, but not all buttons are
marked with a fit. It's like he's completely dead.


Just a little tip. When the charging cable was connected and I was trying
to turn on the Ionic, the thermometer indicator appeared on the screen for
about a second and did not happen again.


thanks...

[Paizeshishei]

Hi. My Ionic is off and the 0% battery is displayed on the screen. I pressed all the buttons to reset, but no action was taken