Ionic not turning on

[Mark_J.]

I have had a fitbit ionic for a year and three months go figure out of warranty right. I have tried all the trouble shooting tips and tricks and the only thing I get is a battery symbol with a zero. I currently have seven fitbit items in my home because every time I buy one I buy my wife one. So I have two charge hr, blaze, I have one hr 3 and ionic and one aria. Which the last three listed does not work wife’s hr 3 stopped working and had to replace, aria is not working and sitting in the closet on a shelf, and I have been fighting with the ionic for a month now. It seems like the shelf life on a new fit bit is six months to a year. I don’t really even want to call customer service because that’s all they will want you to do is go back through the same trouble shooting techniques that I have watched on you tube and followed through the forums and when that doesn’t work tell me they will give me 25% discount on another one.  At the same time I had bought me and my wife the Apple Watch series 2 when they first came out to compare against the fitbit brand and the funny thing is the same two Apple watches take a lickin and kept on ticking with none of the issues I am having with fitbit products. What Apple watches is on the 5th generation and I don’t here of these forums with everyone with the same or similar problems. This is crazy.

Moderator Edit: Clarified subject

[PaulMe]

@Mark_J.,

Have you looked through the existing 29 page thread on this issue?

https://community.fitbit.com/t5/Ionic/Ionic-stuck-on-0-and-won-t-charge/td-p/2579277

[Mark_J.]

Yes, I have tried all suggestions from the forum and YouTube still nothing.

[PaulMe]

Only thing I can suggest - already mentioned on the forum, is to try a higher current quick/fast charge complient charger.

[RicardoFitbit]

Hi @Mark_J., welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

@PaulMe Thanks for your support and the information that was shared.

Let me know if you have any additional questions, I'll be around.

[Scidog]

I am having the exact same issue. Too bad the build quality is so low on Ionics. I am also switching to Apple now. It is a shame as I did like the styling and features of the ionic.

[RicardoFitbit]

Welcome aboard @Scidog.

Thanks for your post and input. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.