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Ionic not turning on

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‎07-31-2020 09:51 - last edited on ‎08-03-2020 18:24 by Fitbit Moderator

‎07-31-2020 09:51 - last edited on ‎08-03-2020 18:24 by Fitbit Moderator

My ionic stopped working May of last year around the time my son was born, so I set it down and forgot about it for a little while.

 

I tried again to fix it and gave my information to fitbit so they could email me for help however I never got a response from them.

 

I just called and spoke to two representatives, one walked me through several restart steps which didn’t work and the second who just tried to sell me a new ionic which will probably last just until the warranty expires. They told me they were unable to repair it so now I have a $250 paperweight. 

 

I am very disappointed in the experience, I was not looking for a freebie or anything, I just want them to fix their fairly expensive watch.  

 

Moderator Edit: Clarified subject

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‎08-03-2020 18:24

‎08-03-2020 18:24

Hi @RobertJK, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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