Ionic not turning on

[Alè]

Over the past few weeks my ionic's screen has been fading in and out and goes black, but eventually returns, however the sides were always discoloured. At times the screen would pixelate. Now it has gone dead. It has been on charge all night and nothing. What to do?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Alè, welcome to the Community Forums! 

Thanks for your post and for the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[Alè]

My device is total unresponsive. For about 2-3 months now (probably since 2 firmwear updates ago), the screen has been pixelating and then goes black and then comes back. It becomes dim and fades to grey. It happens mostly on the clock face, can happen on the other 'pages'.

The sides of the watch face started going permanently grey about 2 weeks ago but then on Sunday (3 days ago) it just stopped. It still had about 40% charge before it died.

This is my 3rd style of Fitbit Since 2014, I’m pretty loyal to the brand. I only bought it last June (2019) and is only 14 months old.

I'm hoping that I can get it repaired or replaced.

[RicardoFitbit]

Your reply is appreciated @Alè.

Thanks for all the details that were shared with me, I'm sorry to know that you're still experiencing difficulties with your Ionic but I appreciate your effort troubleshooting this situation with me. Because the issue persists, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

[Alè]

My ionic finally restarted again today, 2 September, however it is showing the wrong date, 31 August and time 14:44, when the time is 22:15. The screen is still fading in and out. How do I update the time so that it shows the correct details? See photo attached. Note faded screen and white on sides of clock face.Note faded screenNote strange colours

[RicardoFitbit]

Your update is appreciated @Alè.

Thanks for sharing with me pictures of your Fitbit Ionic. Based on the information that was shared on each of your posts, definitely your device is not working as the way it was designed. That said, please wait for our Customer Support team to receive further assistance directly with them. I suggest you to periodically check your email inbox and spam folders because they'll be in touch with you soon.

I'll be around if you need anything else.