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Ionic not updating and not recognizing runs

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‎11-08-2019 11:32 - last edited on ‎11-09-2019 13:43 by Fitbit Moderator

‎11-08-2019 11:32 - last edited on ‎11-09-2019 13:43 by Fitbit Moderator

Another update ,another couple of hours to try and get to connect to WiFi, this happens every time there is a update ,I have to reset to my WiFi again. It takes bloody hours,so fed up. Also it does not recognise my run . 

 

Moderator edit: Updated subject for clarity 

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‎11-09-2019 13:42

‎11-09-2019 13:42

@Sukhiblue It's great to see you around. Thanks for the details mentioned. 

 

In this case, I would like you to try the troubleshooting mentioned in this article: Why can't I update my Fitbit device? 

 

Regarding your Ionic not recognizing your runs, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't recognized, lower the auto-exercise recognition setting to 10 minutes.

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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