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Ionic not working - My experience with Support

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‎10-03-2020 11:34 - last edited on ‎10-04-2020 16:59 by Fitbit Moderator

‎10-03-2020 11:34 - last edited on ‎10-04-2020 16:59 by Fitbit Moderator

I am really disappointed in my Fitbit Ionic and the response I received from Fitbit. Spent quite a few pennies on this item and really mad that after less than 3 years there is NO repair option but a discount on not even the newest models. Grrrr

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎10-04-2020 16:58

‎10-04-2020 16:58

Hi @BrendaAR, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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0 Votes

‎10-04-2020 19:01

‎10-04-2020 19:01

I had the exact same response.  There is clearly a systemic issue as several people are experiencing the same thing at the same time.  I was told, sorry, you are outside of the warranty so we cannot help you anymore.  Forget the fact, this is my third watch and I’ve been a member for over six years.   They also shut down their phone and chat access.  

Best Answer

‎10-05-2020 09:33

In response to RicardoFitbit

‎10-05-2020 09:33

I am not happy with Fitbit's response to my Ionic dying after doing an update. 

 

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‎10-05-2020 14:47

‎10-05-2020 14:47

My Ionic was a waste of time and money. I paid way too much for 18 months of use. 

Best Answer

‎10-05-2020 16:49

In response to Fecurb

‎10-05-2020 16:49

My thoughts exactly
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‎10-05-2020 17:46

‎10-05-2020 17:46

Hi guys, 

 

My Ionic died this weekend too after I did an update....I believe I am not the only one who now regrets installing the update. I did "everything" to try and fix this watch. All my Ionic can do now is tell the time...and that only lasts a couple of hours because the battery now drains crazy fast. Out of warranty...out of luck! Luckily I know a good cure for my Apple watch envy. 

Best Answer