Ionic not working after factory reset

[anitramkent0222]

I've had so many issues with this Fitbit that I'll stick to Garmin or apple from now on. If coustomer service and the warranty on this 300$ watch(because time is all it does most days) would try to be helpful and not just attempt to get you to keep factory resetting it instead of replacing a defected device it wouldn't be that bad. I've had heart rate issues with it since getting it and haven't gotten a consistent right rate since. I was told you had to hold your arm a certain way and sent a e mail with crap in it to fix that issue. Didn't work just so everyone knows. It also keeps turning itself off at random or reverting back to the day I set it up for half the day .factory resetting it fixes that issue for a few weeks and that's it. Anyone know how to get through to coustomer service so that they actually help

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi @anitramkent0222, thanks for stopping by! Thank you for the thorough feedback for the Fitbit environment, customer service and devices. This has not gone unnoticed and be sure that I will pass this along.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

It's seems that you've been in touch with our Support Team via Chat. If you want to get in touch with them through a different channel, please visit: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Since you have gone through the Factory Reset, now use the normal out of the box process of updating the firmware or you can see How do I update my Fitbit device? article.

Also, check the article: What should I know about my heart rate data? to improve the accuracy of your Ionic. 

If there's any questions present, let me know. 

[anitramkent0222]

Thanks for the reply and for me to go with another Fitbit product in the future or to refer for my family to ad we all currently have fitbits coustomer service would have to really improve as I've worked with a few and keep being told to do a factory reset. Honestly it's a drain of an hour of my time and I will throw it away before I do another one. I'm fairly easy to please but have not been offered any lasting solutions to my issues with this product and honestly think I just got a defected device. My neice has one and loves her ionic and hasn't had any issues with it but the unwillingness to replace my device has me stumped 

[MarreFitbit]

I totally understand your point and where your concern is coming from @anitramkent0222. Once again, I'd like to give thanks for the feedback you've provided towards our product. Rest assured that our engineers and product development team use this information to further improve our products and services.

It seems you've exhausted all the steps in order to fix this, so I'd highly recommend getting in touch with our Support Team. I'm sure they will be more than glad to look into this and find a resolution for this inconvenient. 

Give this a go and let me know the outcome!