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Ionic not working after swimming

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‎07-20-2019 05:23 - last edited on ‎07-22-2019 04:58 by Fitbit Moderator

‎07-20-2019 05:23 - last edited on ‎07-22-2019 04:58 by Fitbit Moderator

So, today I decided to test my ionic fitbit water resistance capability. 

Oh I was proven wrong!!! It ain't water resistant at all!!!

It stopped working, restarted itself a couple of times and went completely off.

Then when trying to start it, it shows a temperature icon and goes off!!!

 

I am pissed and only had it for less than a month....ridiculous...I am going to get my refund back.

 

Want an active smart watch?! Well this is okay, but just don't to the pool with it....SMH...pretty useless!!

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
3 REPLIES 3

‎07-22-2019 05:07

‎07-22-2019 05:07

Welcome to the Community @GlowChero. Sorry for the delayed reply. 

 

I appreciate the time you took to share what happened to your Ionic and the troubleshooting performed. Sorry to hear about what happened to your watch. 

 

In this case, I've shared your post with our Support team, they will continue assisting you and providing you with options. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎08-26-2019 20:22

‎08-26-2019 20:22

I had issues with my previous Ionic device, and the team has been amazing in trying to resolve this for me asap.

Well, I went to my retailer, but they had no clue on how to fix it, and asked me to record videos while the issue was reoccurring after swimming. This was a bit exhaustive. I did that, but never fixed the issue.

 

All I want to say is thank you to the Fit Bit team for promptly responding and communicating with me to resolve the issue and replacing the device. **ahem** I received it within 3 days, thank you express post :-).

I am certain I am not going to swim with this again, but I am very happy with the product an other features and an amazing customer service. 

 

Let me post this review on google.

 

Cheers,

Gloria.

 

 

Best Answer

‎08-29-2019 18:14

In response to GlowChero

‎08-29-2019 18:14

Thanks for getting back @GlowChero. I'm glad to hear that you're going to receive a replacement and I'm sure you will continue reaching your exercise goals. 

 

Thanks for posting this review on Google, this helps us to continue providing good customer service. 😀

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer