Ionic not working after swimming

[Rumeshbabu]

Hi Team,

I just used Fitbit ionic for swimming for the very first time & it stopped working (the screen is blank) after swimming, I am not able to switch on the Fitbit ionic I tried recharging it but it's not charging. 

Kindly assist me.

Thanks,

Rumeshbabu S

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Rumeshbabu.

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. You can confirm our troubleshooting tips here. 

Have a good day.

[Rumeshbabu]

Hi,

I had tried the troubleshooting options but so far no luck, the support team which I have contacted mentioned that the device been used since 2019, but I am not sure on what basis they have mentioned it used from 2019 since I bought this device which is a very brand new one from Flipkart just two months back. I had already raised this issue with Flipkart.

Would like to get more assistance on this issue.

Thanks,

RUmeshbabu S

[LiliyaFitbit]

Thank you for your reply, @Rumeshbabu.

I appreciate your efforts and the additional details. I understand your concern and recommend to continue working with our Support team since they can view your device's information in detail. I appreciate your understanding and look forward to getting you back on track.

See you around.